• Beginners or students with no formal IT background 
  
• Technical support representatives (Call Center/BPO) 
  
• Diploma students in Electrical, Computer, or Telecommunication 
  
• Freelancers or home/office IT setup professionals 
  
• Junior IT Technicians and Field Engineers 
  
• Career switchers aiming to enter the IT industry

• Basic computer literacy 
  
• Passion for learning technical skills 
  
• No advanced IT knowledge required

Upon course completion, learners can apply for roles such as: 

• IT Support Technician 
  
• Desktop Support Engineer 
  
• Service Desk Analyst 
  
• Field Service Technician 
  
• Hardware Repair Technician 
  
• Junior Network Support 
  
• Freelance Home/Office IT Setup Expert

• INTRODUCTION TO IT SUPPORT 
  Overview of IT Support Roles (Help Desk, Field Tech, Remote Support) 
  Understanding Tier 1, 2, and 3 Support 
  Career Roadmap in IT Services 
  
• COMPUTER HARDWARE ESSENTIALS 
  Components: Motherboard, RAM, SSD/HDD, PSU, CPU 
  Input / Output Devices and Interfaces 
  Types of Storage, RAM, and Processor Architectures 
  Identifying Hardware Faults and Indicators 
  
• PC ASSEMBLY AND LAPTOP REPAIR 
  Hands-on: Assembling a PC from Scratch 
  Diagnosing Hardware Failures 
  Laptop Teardown, RAM/HDD Replacement 
  Cleaning, Thermal Paste, and Maintenance 
  
• BIOS/UEFI & BOOT CONFIGURATION 
  Accessing and Navigating BIOS/UEFI 
  Boot Order and Legacy/UEFI Modes 
  Password Protection and TPM Concepts 
  Updating BIOS and Troubleshooting Boot Errors 
  
• OPERATING SYSTEM INSTALLATION 
  Installing Windows 10/11 (Standard & Customized Installations) 
  Creating Bootable Media and Imaging Tools 
  Partitioning, Formatting, Dual Boot 
  Common Installation Errors and Solutions 
  
• WINDOWS SYSTEM CONFIGURATION
  Post-install Setup: Drivers, Updates, Licensing 
  Control Panel, Settings, and Administrative Tools 
  Windows Activation and Digital Licensing 
  
•  DEVICE DRIVER MANAGEMENT
  Installing, Updating, and Rolling Back Drivers 
  Troubleshooting Non-Functional Devices 
  Tools: Device Manager, DriverPack Solution 
  
• COMMAND LINE BASICS 
  Useful CMD Commands for IT Support 
  File Navigation, Ping, IPConfig, Netstat 
  Scripting Basics and Batch File Uses 
  
• APPLICATION INSTALLATION AND MANAGEMENT
  Installing/Uninstalling Software 
  Troubleshooting Application Issues 
  Managing Startup Programs and Background Services 
  
• NETWORKING FUNDAMENTALS 
  IP Addressing, Subnetting (Basic), DHCP, DNS 
  Wired vs Wireless Networks 
  LAN Setup in a Small Office or Home Lab 
  Basic Router Configuration 
  
• FILE AND RESOURCE SHARING 
  Creating Shared Folders in Windows 
  Setting Permissions and Access Rights 
  Mapping Network Drives 
  Peer-to-Peer and Workgroup Setup 
  
• PRINTER AND SCANNER SUPPORT 
  Installing and Sharing Printers (USB, LAN, Wireless) 
  Printer Troubleshooting (Paper Jam, Queue, Drivers) 
  Network Scanning and Multi-Function Devices 
  
• PABX SYSTEMS OVERVIEW 
  Understanding IP and Analog PABX 
  Cabling and Port Mapping 
  Common PABX Issues and Fixes 
  
• CCTV BASICS 
  Types of CCTV Systems (Analog vs IP) 
  Configuring IP Cameras and NVR/DVR 
  Cabling, PoE, Storage & Mobile Viewing 
  
• WINDOWS SECURITY ESSENTIALS 
  Using Windows Firewall and Defender 
  Creating Local Policies 
  Enabling and Managing BitLocker Encryption 
  Removing Malware and Adware 
  
• CLOUD AND BACKUP SOLUTIONS 
  Using Google Drive, OneDrive, Dropbox 
  Backup Tools (Acronis, Windows Backup) 
  Restore and System Recovery Options 
  
• IT DOCUMENTATION AND ASSET MANAGEMENT 
  Creating Support Logs, Asset Tags 
  Tracking IT Equipment and Software 
  Using Excel or Open Source Tools 
  
• CUSTOMER SUPPORT AND SOFT SKILLS 
  Communication Skills for IT 
  Ticketing Systems (Zoho, Spiceworks, GLPI) 
  Handling Difficult Users and Escalation 
  
• REAL-WORLD SCENARIOS AND TROUBLESHOOTING 
  System Not Booting 
  Slow PC Diagnosis 
  Virus-Infected System Recovery 
  User Login and Access Issues 
  
• FINAL PROJECT & PRACTICAL ASSESSMENT 
  Full System Setup: Hardware + Software + Network 
  Documentation, Reporting, and Demonstration

• IT Support Technician 
  
• Desktop Support Engineer 
  
• Service Desk Analyst (Help Desk) 
  
• Field Service Technician 
  
• Hardware Repair Technician 
  
• Junior Network Support Engineer 
  
• Technical Support Specialist (Call Center/BPO IT Desk) 
  
• System Support Technician 
  
• PC & Laptop Repair Specialist 
  
• Printer & Peripheral Support Engineer 
  
• IT Field Engineer (On-site/Remote) 
  
• CCTV & PABX Support Technician 
  
• IT Operations Assistant 
  
• Freelance IT Support & Home/Office IT Setup Expert 
  
• Junior IT Systems Administrator (entry-level)

This course places heavy emphasis on practical skills, and each class includes lab-based activities such as: 

• PC Build and Troubleshooting
• Installing and Configuring Windows 
  
• Fixing Printer, Camera, and BIOS Issues 
  
• Performing Network Cable Testing and IP Setup 
  
• Real-Life Call Simulation: Taking IT Support Calls 
  
• Conducting a Full PC Health Check for a Client

Upon completion, students are prepared for vendor and professional certifications: 

• Certification name: CompTIA IT Fundamentals (ITF+)
• Focus: Basic IT literacy and support skills. 
  
• Format: 75 multiple-choice questions. 
  
• Duration: 60 minutes. 
  
• Passing Score: 650/900. 
  
• Delivery: Pearson VUE.