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Foundation Training Official Curriculum · Basic Exam Prep

IT Support & Services

The IT & Support Services course is an all-in-one foundational program tailored for individuals who want to enter the world of information technology without prior experience. Covering computer hardware, operating systems, networking basics, printers, security, and customer service, this course ensures students develop real-world technical support skills required in today's job market.

★★★★★ N/A (0 ratings) · 100 students trained
40 hrs training
20 classes 
Entry level
Physical + Online
Enroll Now — BDT 2,000 Free Demo Class
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BDT 2,000 BDT 5,000
Installment payment available Pay in 2-3 parts · bKash · Nagad · Bank Transfer
100
Students trained
80%
Exam pass rate
5+ yrs
Training experience
N/A ★
Student satisfaction
Why choose LearnerUp IT
Why choose this course?

Everything you need to get certified

IT Support Fundamentals
Hardware & Software Troubleshooting
Windows & System Administration Basics
Network Support Essentials
Help Desk & Ticketing Systems
Hands-On Practical Training
Real-World Technical Support Skills
Career-Focused IT Service Management

Course overview

The IT & Support Services course is an all-in-one foundational program tailored for individuals who want to enter the world of information technology without prior experience. Covering computer hardware, operating systems, networking basics, printers, security, and customer service, this course ensures students develop real-world technical support skills required in today's job market. 
This program is ideal for individuals aiming to work in IT support, desktop engineering, field services, or help desk roles. The training emphasizes practical skills through hands-on labs, real troubleshooting cases, and instructor-led sessions, providing a strong base for further certifications like CompTIA A+, CCNA, or Microsoft MTA/MD-100.

Who should enroll

Ideal candidates

  • Beginners or students with no formal IT background 
  • Technical support representatives (Call Center/BPO) 
  • Diploma students in Electrical, Computer, or Telecommunication 
  • Freelancers or home/office IT setup professionals 
  • Junior IT Technicians and Field Engineers 
  • Career switchers aiming to enter the IT industry

Prerequisites

  • Basic computer literacy 
  • Passion for learning technical skills 
  • No advanced IT knowledge required

Career outcomes

IT Support Technician 
Desktop Support Engineer 
Service Desk Analyst (Help Desk) 
Field Service Technician 
Hardware Repair Technician 
Junior Network Support Engineer 
Technical Support Specialist (Call Center/BPO IT Desk) 
System Support Technician 
PC & Laptop Repair Specialist 
Printer & Peripheral Support Engineer 
IT Field Engineer (On-site/Remote) 
CCTV & PABX Support Technician 
IT Operations Assistant 
Freelance IT Support & Home/Office IT Setup Expert 
Junior IT Systems Administrator (entry-level)

Your certification path after this course

IT Support & Services

You are here

→
CCNA (200-301)

Enterprise core

→
CCNP ENCOR (350-401)

Advanced routing

→
CCIE (Enterprise Infrastructure)

Expert level

What to take next

CCNP ENCOR
Cisco

CCNP Enterprise Core (ENCOR)

BDT 20,000 BDT 15,000
 CCNP ENARSI
Cisco

CCNP Advanced Routing (ENARSI)

BDT 20,000 BDT 15,000
 MikroTik MTCNA
MikroTik

MikroTik Certified Network Associate

BDT 10,000 BDT 5,000
MODULE 01: IT Support & Services
IT Support & Services
  • INTRODUCTION TO IT SUPPORT 
  • Overview of IT Support Roles (Help Desk, Field Tech, Remote Support) 
  • Understanding Tier 1, 2, and 3 Support 
  • Career Roadmap in IT Services 
  • COMPUTER HARDWARE ESSENTIALS 
  • Components: Motherboard, RAM, SSD/HDD, PSU, CPU 
  • Input / Output Devices and Interfaces 
  • Types of Storage, RAM, and Processor Architectures 
  • Identifying Hardware Faults and Indicators 
  • PC ASSEMBLY AND LAPTOP REPAIR 
  • Hands-on: Assembling a PC from Scratch 
  • Diagnosing Hardware Failures 
  • Laptop Teardown, RAM/HDD Replacement 
  • Cleaning, Thermal Paste, and Maintenance 
  • BIOS/UEFI & BOOT CONFIGURATION 
  • Accessing and Navigating BIOS/UEFI 
  • Boot Order and Legacy/UEFI Modes 
  • Password Protection and TPM Concepts 
  • Updating BIOS and Troubleshooting Boot Errors
  • OPERATING SYSTEM INSTALLATION 
  • Installing Windows 10/11 (Standard & Customized Installations) 
  • Creating Bootable Media and Imaging Tools 
  • Partitioning, Formatting, Dual Boot 
  • Common Installation Errors and Solutions 
  • WINDOWS SYSTEM CONFIGURATION
  • Post-install Setup: Drivers, Updates, Licensing 
  • Control Panel, Settings, and Administrative Tools 
  • Windows Activation and Digital Licensing 
  • DEVICE DRIVER MANAGEMENT
  • Installing, Updating, and Rolling Back Drivers 
  • Troubleshooting Non-Functional Devices 
  • Tools: Device Manager, DriverPack Solution 
  • COMMAND LINE BASICS 
  • Useful CMD Commands for IT Support 
  • File Navigation, Ping, IPConfig, Netstat 
  • Scripting Basics and Batch File Uses 
  • APPLICATION INSTALLATION AND MANAGEMENT
  • Installing/Uninstalling Software 
  • Troubleshooting Application Issues 
  • Managing Startup Programs and Background Services 
  • NETWORKING FUNDAMENTALS 
  • IP Addressing, Subnetting (Basic), DHCP, DNS 
  • Wired vs Wireless Networks 
  • LAN Setup in a Small Office or Home Lab 
  • Basic Router Configuration 
  • FILE AND RESOURCE SHARING 
  • Creating Shared Folders in Windows 
  • Setting Permissions and Access Rights 
  • Mapping Network Drives 
  • Peer-to-Peer and Workgroup Setup 
  • PRINTER AND SCANNER SUPPORT 
  • Installing and Sharing Printers (USB, LAN, Wireless) 
  • Printer Troubleshooting (Paper Jam, Queue, Drivers) 
  • Network Scanning and Multi-Function Devices 
  • PABX SYSTEMS OVERVIEW 
  • Understanding IP and Analog PABX 
  • Cabling and Port Mapping 
  • Common PABX Issues and Fixes 
  • CCTV BASICS 
  • Types of CCTV Systems (Analog vs IP) 
  • Configuring IP Cameras and NVR/DVR 
  • Cabling, PoE, Storage & Mobile Viewing 
  • WINDOWS SECURITY ESSENTIALS 
  • Using Windows Firewall and Defender 
  • Creating Local Policies 
  • Enabling and Managing BitLocker Encryption 
  • Removing Malware and Adware 
  • CLOUD AND BACKUP SOLUTIONS 
  • Using Google Drive, OneDrive, Dropbox 
  • Backup Tools (Acronis, Windows Backup) 
  • Restore and System Recovery Options 
  • IT DOCUMENTATION AND ASSET MANAGEMENT 
  • Creating Support Logs, Asset Tags 
  • Tracking IT Equipment and Software 
  • Using Excel or Open Source Tools 
  • CUSTOMER SUPPORT AND SOFT SKILLS 
  • Communication Skills for IT 
  • Ticketing Systems (Zoho, Spiceworks, GLPI) 
  • Handling Difficult Users and Escalation 
  • REAL-WORLD SCENARIOS AND TROUBLESHOOTING 
  • System Not Booting 
  • Slow PC Diagnosis 
  • Virus-Infected System Recovery 
  • User Login and Access Issues 
  • FINAL PROJECT & PRACTICAL ASSESSMENT 
  • Full System Setup: Hardware + Software + Network 
  • Documentation, Reporting, and Demonstration
MODULE 02: Practical
Practical
  • PC Build and Troubleshooting
  • Installing and Configuring Windows 
  • Fixing Printer, Camera, and BIOS Issues 
  • Performing Network Cable Testing and IP Setup 
  • Real-Life Call Simulation: Taking IT Support Calls 
  • Conducting a Full PC Health Check for a Client
Razya Akter
Razya Akter
Sr. Technical Trainer

Razya Asha is a certified IT Trainer with 12 Plus years of experience in networking and cybersecurity. She specializes in network and security administration, delivering hands on, certification focused training to help learners succeed in IT careers.

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What kind of support will I receive during the course?
LearnerUp provides end-to-end support throughout your learning journey. Students receive guidance from certified instructors, access to study materials and hands-on labs, and dedicated academic and technical assistance. Career support, including CV building, interview preparation, and placement assistance, is also available for diploma and job-guarantee programs.
What types of courses does LearnerUp offer?

LearnerUp delivers training across five specialized departments:

  • Network Administration (CCNA, CCNP, MikroTik, Juniper, OLT, Infrastructure Diploma)
  • Windows System Administration (Windows Server, PowerShell, Infrastructure Diplomas)
  • Linux System Administration (RHCSA, RHCE, Infrastructure Diplomas)
  • Security Administration (Firewalls, CEH, Penetration Testing, Security Diplomas)
  • Cloud Administration (AWS, Azure, Cloud Infrastructure Diplomas)
Do the job-guarantee programs guarantee a job for all students?
Our Job-Guarantee Diploma Programs are designed to make you industry-ready through practical labs, real-world projects, and interview preparation. While no institute can guarantee employment for every student, LearnerUp ensures robust placement assistance, career mentorship, and industry connections to maximize your chances of securing a job.
Are there Scholarship courses available?

Yes. LearnerUp provides several scholarship-based courses to help students start their IT journey:

  • CCNA Crush Course
  • MTCNA Crush Course
  • IT Support & Services
  • Network Engineering Essentials
  • Microsoft Windows Server Engineering Essentials
  • Red Hat Linux Server Engineering Essentials
  • Security Engineering Essentials
Does LearnerUp provide free demo classes?
Yes. LearnerUp offers free demo classes so you can experience our teaching style, lab facilities, and course structure before making a decision.
Are the instructors at LearnerUp certified?
Yes. All our trainers are industry-certified professionals (Cisco, Red Hat, Microsoft, AWS, EC-Council, MikroTik, etc.) with extensive real-world experience. They combine certification expertise with practical insights to prepare you for both exams and job roles.
Does LearnerUp offer installment options?
Yes. To make learning accessible, we allow students to pay in convenient installments across all certification and diploma programs.
Who should enroll in LearnerUp's job-guarantee courses?

Our job-guarantee diploma programs are best suited for:

  • Fresh graduates aiming to start an IT career
  • Polytechnic, diploma, or engineering students
  • Professionals seeking a career switch into IT
  • Learners who want structured, career-oriented training with placement support
Do they offer corporate or customized training programs?
Yes. LearnerUp delivers corporate and customized training programs tailored for businesses. We specialize in workforce upskilling in networking, security, cloud, and system administration to meet organizational requirements.
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